Frequently Asked Questions
Commonly asked questions about our products:
Do you sell your products online?
Yes, some of our most popular snacks are sold through our online store, as well as at amazon.com and many other retailer websites that carry our products. Click on the shop online shopping cart icon at the top of the page.
I have a comment about your products, but I want to send it via the regular mail. What is your company address?
Send your correspondence to:
1200 East 14 Mile Road
Madison Heights, MI 48071
Which stores carry your products?
You'll find an up-to-date listing of larger retailers in the US that carry our products at the 'where to buy' page of our web site.
Do you offer any coupons?
We do not currently provide manufacturers coupons. Our primary method for coupons or discounted prices is through our retailer partners. Our products are often promoted with in-store coupons or on sale at various times throughout the year. We recommend that you check with a retailer in your area.
What types of nuts do you use in your products?
Second Nature uses peanuts, soy nuts and a variety of tree nuts including: cashews, almonds, pistachios, walnuts and pecans.
How long do your products stay fresh?
The 'Best Before' date printed on each package represents the last day the product should be consumed to guarantee the best Second Nature quality, flavor and freshness. For example, the 'Best Before' code date of 061514 means that it was packaged on June 15, 2013, and should be consumed by June 15, 2014. Once opened, the freshness of our products will depend on the ingredients and your method of storage. Second Nature snacks stay freshest when stored in a cool, dry place.
How should I store an opened package of your product?
Second Nature packaging helps preserve the freshness of the product until it's opened. At that point you should plan to consume the product within a few weeks. Nuts can be refrigerated or frozen to extend the shelf life to about four weeks.
I have a nut allergy. Do you offer any peanut-free snacks?
We do not offer any peanut free products. All Second Nature packaging provides allergy information for the most common food allergens: peanuts, tree nuts, milk, wheat and soy. A great resource for information about common food allergies is www.foodallergy.com. Note: people can be allergic to both peanuts and tree nuts. Be sure to talk to your doctor if you think you or your child may have allergies or if you have questions about allergies.
Does Second Nature have any allergy control procedures?
Second Nature has an excellent allergen control process in place. Wheat is considered an allergen, and as such we do an "allergen wash" when transitioning from a product that contains an allergen to one that does not. Therefore, when changing from mixes that may contain wheat to one that does not, we perform a complete hot water cleaning and sanitizing of all conveyors and packaging equipment. After the cleaning and sanitizing process is completed, an allergen swab test is performed by Quality Assurance technicians to assure that no residual allergen proteins are present. Be sure to consult with your physician if you suspect that you have any food allergies.
Are your snacks gluten-free?
The majority of our ingredients and mixes are naturally gluten-free (those with peanuts, tree nuts and dried fruits). However, we recommend that you consult with your physician if you have any questions about food allergies.
Are Second Nature brand nuts and trail mixes gluten free?
We have implemented a dedicated gluten free production line for our Second Nature brand nuts and trail mixes. The Second Nature products have been tested by an independent laboratory and have been certified as gluten free, per FDA guidelines.* Although we do use primarily gluten free ingredients, our facility is not certified as gluten free. We have processes in place to eliminate and/or reduce the chance of cross contamination in the production of all our nuts and trail mixes. Be sure to consult with your physician if you suspect that you have any food allergies.
*The Food and Drug Administration (FDA) defines the term "gluten free" to mean that the food bearing the claim does not contain an ingredient that is a gluten-containing grain (such as wheat); an ingredient that is derived from a gluten-containing grain and that has not been processed to remove gluten (wheat flour); or an ingredient that is derived from a gluten-containing grain and that has been processed to remove gluten (wheat starch), if the use of that ingredient results in the presence of less than 20 parts per million (ppm); or inherently does not contain gluten; and that any unavoidable presence of gluten in the food is below 20 ppm gluten. Establishing a definition of the term "gluten free" and uniform conditions for its use in food labeling will help ensure that individuals with celiac disease are not misled and are provided with truthful and accurate information with respect to foods so labeled.
Read more for a better understanding of 'gluten free' labeling.
Are your snacks Kosher?
Yes, all Second Nature brand nuts and trail mixes are kosher-certified by the Orthodox Union (OU). Our new packaging bears the "OU" or "OU-D" kosher symbols.
Are your snack items Vegan friendly?
Many of our snack mixes are made entirely with plant-based foods and contain no dairy products. However, some of our mixes that have chocolate do contain dairy, or are run on equipment that process other ingredients that are made with dairy products. Due to the potential for cross-contact between non-dairy and dairy items used at our facility, we do not claim that our facility is Vegan friendly.
Do your products have caffeine?
According to USDA nutrition data, caffeine is not present in peanuts or tree nuts. However, our trail mixes that contain chocolate will have caffeine.
What are the health benefits of eating nuts?
In 2003, the U.S. Food and Drug Administration (FDA) approved this package label "qualified" health claim for nuts: "Scientific evidence suggests but does not prove that eating 1.5 ounces per day of most nuts, as part of a diet low in saturated fat and cholesterol, may reduce the risk of heart disease."
According to the FDA, "Types of nuts eligible for this claim are restricted to almonds, hazelnuts, peanuts, pecans, some pine nuts, pistachio nuts and walnuts. Types of nuts on which the health claim may be placed is restricted to those nuts that were specifically included in the health claim petition, but that do not exceed 4 g saturated fat per 50 g of nuts." Though nuts are a higher-fat food, it is heart-healthy unsaturated fat and may help lower low-density lipoproteins (LDL or "bad" cholesterol).
Some other great resource for information about peanut and tree nut health and nutrition are: